Refund| Exchange Policies
Exchanging or Returning an Item?
Not quite what you wanted? Not a problem. Simply send your items back within 30 days of purchase.
OUR STANDARD POLICY
|Exchanges are FREE. We hope you'll fall in love the second time around, whether that means finding the right size, width, color, or style, or a completely different product. Choose from an endless selection – including shoes, clothing, bags, and accessories.||Returns are simple, too. If you choose to return for a refund, you will be required to ship the product back to us and a refund for the amount you paid for the returning item will be returned, minus a $6.95 restocking fee per item.|
(Our processing time is 3-5 business days excluding weekends)
Please note: **Orders can only be canceled or modified if they have been processed for shipping. Please note a 10% restocking and payment processing fee will be charged for all orders that are cancelled. Shipping charges will not be refunded once order is placed. This charge is used to cover our fees incurred by processing electronic payments. **
- Returned Items must be sent back within 10 days from the date of delivery, though during the holiday season (November 1 – January 1) we'll give you up to 30 days from the purchase date to make gift-giving easier.
- Items should be unworn and include all original tags.
- All original packaging should be included. Place the shoes in the original shoe box and ship the shoe box back in a separate shipping box (either the original delivery box or a shipping box with no other exposed labels)
- Shipping facility will provide you with a prepaid return-shipping label for each item (not available on items shipped from APO/FPO locations or outside the 50 US states)
- Items should always be mailed back to us
- You will receive a refund for return/shipping fees + your original order
- Refunds can take an additional 2 – 10 business days to post to your account, depending on your credit card.
- Request refund to the email ___ firstname.lastname@example.org
- Follow instructions to exchange or return
Once You Receive Your Shipping Label:
- Repackage unworn items exactly how you received them — shoe boxes, bags, tags, and all
- Place everything in your shipping box and tape your new shipping label over the original one
- Take your sealed box to any UPS location or drop-off box
- We'll email you a confirmation once your returned item is received
- We'll give you a refund (minus a $6.95 restocking fee per item, if you're not exchanging)
- We'll start processing your replacement item right away
- We'll email you a new order confirmation and a shipping confirmation
- The purchase amount of your replacement item will be charged once it ships